"THIS HOTEL
IS MY SECOND HOME"
"I do not miss my family at all. This hotel is my second
home. I am far away from my family in Nepal, nevertheless the seniors in Front
Office are so caring. I will go back to write my examination in Shimla, and
then come back and join this hotel itself " says Nepal born Shubham Gautam (19), a third year Hotel
Management student in APG Shimla University, from Radisson Hyderabad, Hitec City.
Though still a student when he joined in Nov2014, Shubham
could impress the guests of the hotel in a short span of time. "He is a
hardworking person; at the same time, he is a smart worker also" says Arun Karthik, Duty manager, Radisson
Hyderabad, Hitec City.
Sample his guest centricity : Joseph Rutledge from USA was staying in this hotel in the month of November 2014. He was in need of a
second hand scooter as he was a long staying guest (he stayed in this hotel for
a month ). He approached Shubham for guidance; in turn he was guided to the OLX
team; but, nothing materialized. After checking out, Joseph had to extend his stay for 3 more days in Hyderabad. He came back to the hotel . "I am
coming back to your hotel again. Pl help me" Joseph requested. He came back;
checked in; stayed happily for the rest of the days. While checking out, Joseph
whispered in his ears:"Shubham, you are a good boy. Thanks for all your
help. Because of you I am inspired to visit Nepal. Next time, when I come to
India, I will visit your hometown".
For Shubham this happens to be his happiest moment in this hotel. I am not surprised at all, he has
been nominated as the Best Employee for the month of Jan 2015.In the third
month of his service as a trainee in concierge, he could lap up this title.
Great job indeed.
When asked whether he could adjust to the food of Hyderabad, he chuckled.”In the initial days, it was difficult; but now I enjoy the Idlis
and Sambar. Oh ! God, the food is different here" says Shubham.
His dad runs a transportation business, mother is a teacher
in a Government school in Nepal. His
elder sister is Srushti, a second year student of nursing.
Playing cricket, making new friends, and travelling are
his hobbies.
TEXT AND PICTURES:
R KESAVA MALLIA IN HYDERABAD
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