THE "FACE" OF THE FRONT OFFICE
"His flawless follow up is the first thing; the way
he owns the department is another “says Divya
Dayya, The Learning and Development Manager, Cidade de Goa. He he will always remind his seniors proactively on the special requirements of the guests".
Divya was answering to my query on the qualities of James Adhi, Senior Supervisor, Bell Desk at Cidade de Goa.
Studied up to eighth standard, James is presently,
celebrating his 25th year with the hotel. First he joined this hotel as a Security
Guard; his hawk like vigil and diamond hard integrity was promptly observed and
noted by the management; he proved further his loyalty to the organization by
returning Rs.50,000/- that belonged to a guest…this was in 1994...
Appreciation followed and soon thereafter, he became part of the Cidade de
Goa family.
For the last twenty one years, James is the FACE of the
Front Office of this hotel. Unquestionably, one of the load bearing pillars of
this hotel. Through his honesty and hard work plus astonishing accuracy at
work, James won critical acclaims from
all quarters.
No prizes for guessing how many languages he
knows?
God has been so kind to him. Circumstances were so
favorable indeed .Sample this: Kannada is his mother tongue. Father is a
Tamilian, did his schooling in Karnataka...and had a lot of Malayali classmates as friends, Konkani he picked up after coming to Goa, the coworkers from
North India were instrumental for his Hindi, English from the overseas guests of
this hotel, and Telugu from a friend from Andhra Pradesh.
He radiates enthusiasm at work; whether it is luggage
assistance or offering a welcome drink or escorting the guests to their room ...you
name any work, he will close loop the same flawlessly, execute the same to the
satisfaction of the guests. Will respond to the requirements of the guests with
utmost sincerity.
Now, the management has also has been very magnanimous in
helping him grow. He was cathected to
earn his Driving License, help was offered when he got married; he was looked
after very well when he got injured in his head during a Kabaddi match orchestrated by the hotel.
Like a disciplined soldier he performs his duties.
Whichever shift he is working he will make it a point to be at the Taligao St
Michael's church with unabated regularity. Every day. Day after day. He will
become one with Jesus for at least half
an hour.
God loving James is married to Mary and is blessed with two sons -Wilson is a plus two student; Nelson,
the second son is studying in ninth standard. Presently, Mary and sons are
living in Vellore, Tamilnadu.
Text and Pictures:
R Kesava Mallia in Goa
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