GRATEFUL TO THE
OBEROI GRAND, KOLKATA
"Sir, last year I only had serviced your room; this
time, I am supervising the entire second floor", Geeta Biswas spoke very confidently. I was staying in Room No 204.
It is my good fortune that since 2006, I have been
visiting The Oberoi Grand Kolkata for my lecture engagements. I have been
meeting Geetaji since 2011 when she
has been the first year Operational Trainee of this iconic hotel.
Yes, her journey with The Oberoi Grand, Kolkata has been
very fulfilling; elevating, uplifting…
has been really inspiring. One
guest wrote a positive comment on her flawless service, she is happy. When guests
do directly compliment her on her service finesse, she is happy. During her
second year as an Operational Trainee, that is in 2012, in the LQA Audit, she
scored 95 plus consecutively for three months. For this she was beckoned by the
General Manager George Kuruvilla; in his cabin she graciously and gracefully
accepted the appreciation note from the General Manager, duly signed by
R.Ramesh,(Vice President, Household Maintenance, Corporate Housekeeping)....
Her heart was overflowing with joy.
"Sir, that was my happiest moment in The Oberoi Grand" says Geeta.
Geeta Biswa(26), Supervisor Trainee, is a happy person at work; she enjoys the
work thoroughly; that is one thing. When someone appreciates her work, she is
all more happier. That is another thing. Presently, she is in her last lap in
the Supervisory Development Program.
This week, she will write the exam. I will not be surprised to see her soon
donning the supervisor uniform.
Bhutan born Geeta landed Kolkata after finishing her 12th;
joined Regional Institute Of Hotel Management, completed three year course and
then became part of the The Oberoi family in Kolkata. Her father, a retired
school teacher is assisting his wife, who runs an 18 seater restaurant in
Thimpu, near the Rinchen High School, in Bhutan.
Geeta's younger brother is studying B com; younger sister
is a BSc Nursing student. They both are studying in Bengaluru; also staying together
in Bengaluru itself.
"Our own home will be ready soon; construction work
is going on. It is in our native place, Chairang Village, in Lamidara, Bhutan.
Decorating rooms with flowers at home, designing curtains
and knitting are Geeta's main hobbies.
"I have been a
shy girl. The Oberoi Grand has given me so much confidence to face my life head
on" quipped Geeta when asked about the key learning after joining The
Oberoi Grand, Kolkata.
Geeta is a grateful person. Indeed, grateful to the OBEROI family with gratitude.
TEXT AND PICS: R KESAVA MALLIA IN KOLKATA
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