ALL ABOUT GUEST EXPERIENCE
Engage the guest….know their tastes and preferences well in advance….proactively fulfil their needs ….and dazzle them.
Just in case service
lapses happen take immediate corrective action…. implement the remedial
measures and ensure flawless service recovery.
This is the ‘mantra’ of
the guest experience specialists at Le Meridien, Kochi.
There are two talented women dedicated for this hi profile guest engagement activity.
There are two talented women dedicated for this hi profile guest engagement activity.
One is a Guest Experience
Manager and the other is an Experience Specialist….. Lusine Iskandaryan - Guest Experience Manager is from Armenia
while Mariya Kadri – the Experience Specialist
is Madhya Pradesh born.
Lusine has a master’s degree in Social Psychology from Central China Normal University, while Mariya is a B.Sc Honours in Hotel Management from Oxford Brookes University. Lusine has worked in Armenia International Airports and several provinces across China as a Recruitment Specialist. Mariya on the other hand has worked at Westin Sohna Resort and Spa Gurgaon as a Westin Experience Specialist.
For both of them travelling happens to be their most passionate hobby. Lusine is fond of baking and playing chess, while Mariya loves painting and sketching.
Lusine has a master’s degree in Social Psychology from Central China Normal University, while Mariya is a B.Sc Honours in Hotel Management from Oxford Brookes University. Lusine has worked in Armenia International Airports and several provinces across China as a Recruitment Specialist. Mariya on the other hand has worked at Westin Sohna Resort and Spa Gurgaon as a Westin Experience Specialist.
For both of them travelling happens to be their most passionate hobby. Lusine is fond of baking and playing chess, while Mariya loves painting and sketching.
Please join me in
wishing them the very best in what they do - a meaningful and re-energising
task indeed!
Text and Pictures: R Kesava Mallia in Kochi
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