HARD WORK ALWAYS
PAYS
Chauffeur
Mahendran stopped my car at the Valluvan porch, at the 600 room iconic palace
hotel, ITC Grand Chola at Chennai on
15th June around 4.00pm. I checked in. Guest
Relations Executive ,Guneet Tiwana
was escorting me to the tower wing where I was staying ( Room no. 3402)
My
luggage arrived close on the heels and I thought I will have an Assam tea from
Cafe Mercara. Serendipitously, what I found very appealing inside my room was
the towel art. Two swans sitting on my bed with so much serenity. Along with
Guneet, immediately I came out of the room. While proceeding towards the lift I
was talking to Guneet on the beauty and charm on the towel art and how the same offers a soothing feeling to the guest. Soon I heard a voice from behind.
"Excuse
me Sir, It's me who did the towel art in your room". It was Avinash Kumar(24) the Housekeeping Room Attendant. This
Bokaro born IHM Ranchi pass out housekeeping boy is known for his
inimitable hardwork. Come 22 June 2015,
he will be wearing his black coat- he has been promoted as Housekeeping Supervisor. - a Natural consequence of his contribution.
Says
Praveen Babu, Asst Manager, Housekeeping: "He knows very well
about the preferences of the guests. That is his strength".
During
my stay in ITC Grand Chola, every day he will create different towel art
arrangements. See picture.
"Whenever
I get time, I do towel art. Swan, turtle, elephant,peacock and birds are my
favourite items" says Avinash Kumar, who strongly believes that the guests
do really like such creative initiatives from the housekeeping team.
"The
only thing I want is this: My guest should appreciate my services .Guests must
go back happy. To ensure this, one should behave and conduct like a
professional" says Avinash, who has been working with this iconic hotel
since December 2012.
The
ITC Grand Chola Tower where I have been staying redefines international
standards of hospitality. This is the ninth time I am staying in this hotel
since the opening. I have always wondered how this housekeeping team is keeping
the hotel spotlessly gleaming.
Would
you be interested to know the secret ?
Here
it is: "We are always together. The team co ordination is excellent. The
seniors are very supportive. Our Executive
Housekeeper, Pran Raina is very friendly and affable. Learning services
department constantly trains us technically, which makes us more confident.
Even soft skills trainings are also imparted with unabated regularity"
recalls Avinash spontaneously.
Watching
comedy Hindi movies is his hobby. Aamir Khan is his favourite hero.
He
has set his goals clearly.
One:"
I would like to come up in ITC Group itself".
Two:
In seven years, I would love to reach the position of an Executive Housekeeper.
Good.
Whatever happens in this world, first it happens in the mind. Then it actually
happens.
Avinash Maharaj ki Jai ho!!!!
Text
and Pictures: R Kesava Mallia in Chennai
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