FROM THE TAJ FALAKNUMA PALACE, HYDERABAD........8

"BE FRIENDLY WITH THE GUESTS"

                                                         

"We do have a young team here. Right from the General Manager to the Managers down the line, we do have the culture of understanding the co workers needs and aspirations. We can bounce our ideas freely" says Rachita Bhargava, when asked about what is that she likes most in Taj Falaknuma Palace, Hyderabad.

Rachita happens to be one of the star performers of the "Palace Services". In this hotel, Butlers and Front Office team together comes under palace services.

It was during my last stay in Falaknuma in the month of December 2014, that I had met Rachita for the first time. What I observed in her was her innate ability to connect with the guest. It happened with me also. I had promptly mentioned her name in the Trip advisor review on this hotel soon after I had checked out of the hotel.

"Be friendly with the guests. One should know the limits also. Talk to them openly; the connect with the guest has to be really genuine" opines Orissa born Rachita, who had lapped up the Hotel Management degree from IHM Bhubaneswar. By mid 2011, she had joined the Palace in the F&B Department; by the fag end of 2012 she moved to the Palace Services; thanks to the "SPEED, a growth program of TAJ group of hotels, wherein she got a chance to prove her mettle. Importantly, thereafter she never looked back. No wonder, she is the GOLD level achiever in the STAR program.

Now sample the SPEED/SPEED PLUS program of Taj group of hotels: these programs are targeted at high performing Associates, Supervisors, and Executives. Focused on Front Office, F&B Service, Housekeeping, Engineering, and Security functions. This program fast tracks Associates and Executives in the above referred functions for development, promotion within a period of six months by providing accelerated career growth opportunities, thus actualizing employee aspirations.

"When the guests appreciate my services, I will feel very happy and charged up" admits Rachita who is known for her flawless service with astonishing accuracy.

One South African lady guest, who has been staying in the Palace for around two weeks, suddenly had to rush back due to some unforeseen circumstances. In a function held in connection with her wedding anniversary celebrations held in advance, in the hotel itself, this lady guest not only praised Rachita in an embarrassingly superlative language, but also thanked her profusely, openly: "Rachita took care of me better than any other butlers of this hotel".

Kya Baat hai!!! So, Rachita is now on cloud nine!!!

Text and Pics: R KESAVA MALLIA in Hyderabad