Poster
Boy of F& B
"That
boy really wears good turban always. I would like to talk to him. Could you
please ask him to meet me" - this request has been volleyed to a steward
by a long staying guest. And the boy who wears good turban is none other than Preet.
Not over. While leaving the hotel , Preet made it a point to see the guest off.
The guest told Preet in a soft voice: "I Will never forget you"
Preet Kamal Singh Bedi(23), Asst Mgr F&B, in the ITC
Gardenia, Bengaluru is the poster boy of this hotel.
Preet
can connect with any
guests fearlessly, and effortlessly. The above referred guest has been
seen always busy with his work. One day Preet spoke to him about " cyclofan",made him enjoy the same and the guest was so
happy having spent time for rest and relaxation.
Now, about
Cyclofan. “Every Sunday, four guests will be invited in advance for
a one hour cycle journey that starts at 8am. This eight seater cycle has a
provision, wherein eight people can pedal the same. Four guests will be
escorted by four employees also. After this, in the Lotus Pavilion
the guests will have "go green breakfast" informs Preet. He was
disclosing on the importance of guest connect.
"
Everyday, I used to spend one hour with this guest; we will discuss many
things. The guests wanted me to spend time with him"
Remember:
this guest has been staying in ITC Gardenia for 70 days.
After
passing 12th, Preet opted to join the four year course on hotel management with ITC in Gurgaon. He passed
out with 80 per cent marks. ITC Gardenia has been his first posting. Around a
dozen butlers work under him; also he is responsible for the business in the
lounge "Upper Crest". During the Happy hours (6pm to 8pm), Preet will
be there with focussed attention to ensure flawless guest connect.
"Meeting
with hi profile guests has been my key learning" says Preet who loves
playing volley ball.
He was
the school captain of the volley ball team.
Text
and pics: by R Kesava Mallia in Bengaluru
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