"THE
IMPORTANCE OF SMILE"
"After joining hotel industry my key learning has
been that one should always be joyous at work. I learnt more on team work and
how to connect with the guests, promptly and proactively. The importance of
smile is the one thing that has really influenced me" says Aruth,(Guest Relations), My Fortune
Bengaluru.
Manipur born Aruth, after completing her studies on
aviations had worked in Cathay Pacific and spice jet as a ground staff, both at
New Delhi. This is her third job.
In a short span of time, she could acquire the skills in
guest relations. Three guests have mentioned her name in Trip advisor also.
"I felt so good when I came to know that guests have appreciated my
service" says Aruth.
Interacting with the guests, travelling, especially
visiting new places are her hobbies.
Do you save money? I asked.
"I always spend money" came the reply with a
smile.
Her father is retired person; mom a homemaker. Of the six
children, she is fourth. Her family members do live in Manipur.
Text and pics: R KESAVA MALLIA, in Bengaluru
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