"IN WESTIN GURGAON, I DO LEARN A LOT"
"Oh, after serving them I felt so tired" says Raja Rosario, (18) the other YCI hero in Westin
Gurgaon, New Delhi. He was sharing with me his experience in the Seasonal
Tastes, the multi cuisine restaurant of this hotel. It was a table of all women
guests. Fifteen of them. Very demanding they were. The restaurant was utterly
full on that Saturday. Raja was serving them along with other
stewards."After serving this table, I learnt how to say sorry to the
guests".
Wearing a nose ball, or placing a wig on your head and
then approaching the guests… Pranks are aplenty in PREGO. "In this Italian
Restaurant, every body is very friendly; it is fun dining. Many things to learn
on Italian cuisine" says Raja.
"Kailas
Chandra, the Laundry manager is very supportive; in the laundry department,
all were very helpful. Bed making and placement of amenities were quite new
things to me. While I was working in the Swimming Pool area, I knew how
important it is to know the "timings" of different services offered
to guests like Spa, Gym, and Swimming Pool… Presentation of food was a really
eye opener for me, while I was working with the In Room Dining team. Talklines,
Body Language, Eye Contact with the guests, appropriate greeting... Oho so much
to learn" says Raja.
Raja lives in Delhi with his parents. Dad is an
Electrician; Mom a homemaker.
Text and Pics by R KESAVA MALLIA in Gurgaon
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