Passionate Pushpa

Meet Pushpa(46)- the load bearing pillar of the Housekeeping team and also one of the senior most employees at The Leela Convention Hotel, New Delhi. This iconic hotel has two blocks - one is the Convention Tower, the other being the Club Tower. The Frangipani area connects these two blocks. Pushpa is responsible for the the housekeeping requirements of the Frangipani area. The news peg is this: She looks after this area really well ! 

“I get inspired by Pushpa. She is humane: also, very helpful to lady co workers “says Vijaya Rai, the Training Manger of this hotel.This incident happened last year. After finishing a day long programme at Gurgaon, Vijaya, travelled back with Raveesh Chhetri, HR head of this hotel…dropped him at his home….later got herself dropped at the hotel…proceeded to the bunker of the hotel and slept…fatigue made her sleep like a log…the next morning when she woke up she observed that someone has generously and lovingly covered her body with a thick blanket from the laundry department…the good samaritan was none other than our beloved Pushpaji. 

“I am always ready to help others. I think, that is why everybody likes me in return” these innocent talk lines of Pushpa are really thought provoking.Three months back Srija Sarkar, the HK Manager of this hotel was sick. Pushpa showed up promptly at the hotel accommodation where Srija was staying…escorted her to the doctor…looked after her like a mother. “She is my second mother”says Srija, while narrating the inimitable attributes of Pushpa. 

Pushpa is responsible for cleaning the public area and women’s accommodation. She is the queen of both the places. No supervision is required. Her work is flawless. She is so consistent in her service delivery. She is very compassionate too. In case, any lady staff member falls sick, Pushpa will be there to nurse her. Srija Sarkar, to whom Pushpa reports, says: “ I need not cross check her work. She is so perfect and impeccable”. Sagacious Srija, herself a pedigreed professional also spoke how Pushpa has been contributing silently, especially when big ticket events happen. 

The indefatigable Pushpa never says 'No', whenever beckoned to put in extra work for the discerning guests. She is married to Dharamveer and is blessed with one daughter and three sons. Watching TV Serials and Hindi cinemas are her hobbies. 

(L to R)Pushpa, Vijaya Rai and Srija Sarkar

 Text and pics by R Kesava Mallia in New Delhi