BOUNDARY LESS BENEVOLENCE
This is the second
time I am writing on Abdul – the most benevolent and passenger centric
loader with Jet Airways at Rajiv Gandhi International
Airport, Hyderabad.
I know him since 2005. He was with Jet Airways even then. Those days I used to fly by Kingfisher Airlines. Nevertheless we were good friends.
I know him since 2005. He was with Jet Airways even then. Those days I used to fly by Kingfisher Airlines. Nevertheless we were good friends.
By 2012 Kingfisher Airlines
had wound up and I had begun to fly with Jet Airways as their Platinum Card
guest. After I started flying by Jet my relationship with Abdul became stronger
by the day. I was always very impressed by his passenger centricity. That’s
what had prompted me to write the first blog on him in Oct 2015 - which
incidentally happened to be also my first blog on a ‘non – hotel’
personality.
That said on 07 June
2016 I was flying Hyderabad to Pune by Air India. My flight was delayed by more
than three hours. Though I was flying by Air India, Abdul readily came to help
me knowing fully well that I was NOT flying by Jet Airways. He escorted me to
the lounge. After having my breakfast in the lounge I suddenly felt
very feverish and sleepy. I was feeling so tired that I went to the VIP room
and slept for a few hours. At 12 noon I woke up - still feeling restless. So much so that I requested the lounge staff to inform Jet Airways that
I needed a loader to help me board my flight.
The story begins here: Abdul appeared in just three minutes at my boarding gate. He came and sat by my side. By that time I was feeling so tired that I was not even able to speak. Abdul intuitively knew that something is wrong. He immediately called my wife and informed her about my health. He checked with me whether he should beckon the doctor and even advised me that I should cancel my journey. Since I had a very important workshop to conduct at Pune I decided to carry on with my journey - but not before Abdul had made all arrangements for me. He proactively spoke to the Air India staff to arrange "Meet and Assist (MAAS) Service at Pune for me - and even liaised with the Air India loader regarding this.
The story begins here: Abdul appeared in just three minutes at my boarding gate. He came and sat by my side. By that time I was feeling so tired that I was not even able to speak. Abdul intuitively knew that something is wrong. He immediately called my wife and informed her about my health. He checked with me whether he should beckon the doctor and even advised me that I should cancel my journey. Since I had a very important workshop to conduct at Pune I decided to carry on with my journey - but not before Abdul had made all arrangements for me. He proactively spoke to the Air India staff to arrange "Meet and Assist (MAAS) Service at Pune for me - and even liaised with the Air India loader regarding this.
Believe you me he
sat by my side for 100 minutes and was there right till I boarded my flight...Unbelievable empathy!
I am deeply moved by
his caring attitude and boundary less behaviour.
May Allah bless
Abdul and his family in abundance.
Abdul is a very
respectable human being. It shows in his demeanour and every act of his.
In all these 11
years of my association with him he has never spoken anything irrelevant or
talked bad about anybody...what a great man he is!
My blog is dedicated
to the ‘Heroes’ of the Hotel Industry – and Abdul happens to be the only
non-hotel personality to feature here – and that too twice.
Such is his
greatness.
Text and Pictures: R Kesava Mallia in Hyderabad
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