"OBEROI’S
WORK CULTURE IS AMAZING"
"While I was a Hotel Management student, in my mind,
I had only two hotel chains. One is the Oberoi, second, the Taj group. Luckily
I got a job in Oberoi” disclosing on his association with The Oberoi Grand, Kolkata since June 2011, Kishan Singh(26) added that “Oberoi standards are really
amazing".
Manipur boy Kishan Singh was born in Imphal. Presently,
he is working as the F&B Assistant in Baan
Thai, a renowned Thai restaurant located at the lobby level in The Oberoi
Grand, Kolkata. He pocketed his hotel management degree from IHM Shillong. After finishing his two years as operational
trainee in this hotel, he rose to the level of a Food & Beverages
Assistant.
Kishan had also lapped up the student of the year in
2009-10. This happened when Kishan was in the second year. This award was
being given on the basis of many a parameters like marks scored, attendance,
grooming etc to name a few. In the overall marks he had the third rank in the
Hotel Management College.
"The more I interact with the guests, the richer I
become in terms of experience. Oberoi
group's "mission, vision and dharma” has really been a motivating factor
for me" admits Kishan Singh who has been the wine champion for three
consecutive months. Champion of the champions title sat lightly on his
shoulders, thanks to his guest centric attitude. There are 20 champion of the
champions, in this hotel and their names are being displayed prominently in a
big board located near the staff cafeteria. The selection of champion of
champions is mainly based on the positive feedback given by the guests of this
hotel.
One day, he was working in CHOWRINGHEE Bar, one of the four guests had left as much as Rs
5000/- in the seat itself; but they had proceeded to the nearby La Terrase Restaurant. Without wasting
any time, he returned the entire money to the guests. This incident gave lot of
happiness to Kishan also the sense of satisfaction for having pleased a guest.
"The leadership qualities of Amardeep Singh has influenced me very much. He exactly understands
the problems of his subordinates" says Kishan Singh.
(Amardeep is presently the GM at Trident Kochi. Before
that he was F&B Manager of this hotel).
What about Sabrina, the newly joined F&B Manager? I
asked.
"She is very friendly" came the reply from Kishan.
Kishan's father is a small businessman, mom a homemaker.
Younger brother and younger sister, both are studying. They all live in Manipur.
TEXT & PICS BY R KESAVA MALLIA IN
KOLKATA
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