Wednesday, July 2, 2014

THEY ALSO SERVE.................5


EMPATHY AT ITS BEST

G Ramana Rao, The manager Fabric Care at ITC Gardenia, Bengaluru has two PWDs (Persons with disabilities) with him. Babu and Tarun, both speech and hearing impaired deputed to work with him in the Laundry Division.

“Babu is our skilled worker. You tell him once that is it, he will do himself everything. He is one of the best pressmen I have ever seen. He ensures standard quality for his work” opines Ramana Rao who has been with the hospitality industry for the last 15 years. Since 2005, Ramana has been working with ITC in Delhi and Chennai. Since 2009, he is at ITC Gardenia, Bengaluru.

“I had left ITC Gardenia and was away from the hotel for eight months. That is the biggest mistake I have ever done in my life” says Babu who repents now on leaving ITC Gardenia.

“Four days back, Babu’s bike  had a flat tyre on his way to the hotel; immediately he had sent an SMS to me informing that he will be late for the work. He connects with me over his mobile at work also by sending  SMSes.” Says Ramana.

Babu is married to Mamatha and is blessed with a six year old daughter, Rakshitha.

Tarun(25) son of an advocate father comes from a rich family. Recently, he got married to Vidya, a working woman. Tarun has authorized her mother to speak to Ramana Rao, his Manager, on all issues.

“we are very emphatic at ITC group of hotels. Tarun  is a sincere worker” informs Ramana Rao.

Remember: ITC Group of Hotels has been very empathic towards giving employment to Persons with Disabilities (PWDs). This is a very good example on the importance ITC imparts on social responsibility.


R Kesava Mallia in Bengaluru  

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